Returns & Exchanges

Dylan & Co., Inc. strives to make sure you and your loved ones are not just satisfied with your purchase, but excited with your purchase. We will do our best to work with you on your return/exchange needs to make sure that we reach that goal.

Only items that have been purchased from this website can be returned according to the following policy.

• Every product is satisfaction guaranteed or you may return it for a return of the item price (not including shipping).
• Customers will be responsible for all shipping costs unless the product(s) received was damaged.
• All returns must be sent back within 35 days of the invoice date.
• Any returns received within a 90 day period, must be an exchange or store credit only. Any other returns will not be accepted.
• All returns MUST be in saleable condition and include its original packaging with tags attached.
• Invoice # and Billing Name must appear on the Return/Exchange Form.
• If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please request one by emailing: customerservice@shopdylans.com
• Foot Wear: Must be returned in a standard brown box, or well padded and packed shipping bag, including the actual footwear box inside. No returns shall be granted a refund if shipped back in the actual footwear box alone.
• We are sorry but when exchanging items, credit can only be used per invoice amount, not combined with multiple returns.
• Note: ALL gift box items MUST be shipped inside another box or your return will not be accepted. If the gift box is damaged, you will be charged $5.00.

All Merchandise must be returned to:
Dylan & Co. Inc.
5881 Choctaw Lane
Braselton, GA 30517
USA
ATTN: Returns Dept.

• Fill out the Return/Exchange Form, or send a copy of the email showing return approval granted by Dylan & Co. staff member, and a copy of your invoice enclosed in your package.
• In a sealed insured package, mail your package Dylan & Co., Inc. (address provided above) along with the return form.
• You will be notified via email once your return/exchange has been received and a credit or exchange has been processed.
• Please note that your exchange item may be out of stock by the time your return is received.

You can enter in multiple style #s on the return/exchange form and note in comments which is your 1st, 2nd, 3rd choices.
OR
Note to issue a Store Credit

• If your exchange is out of stock or on back order, a refund or store credit must be issued.
• If your exchange is out of stock and you have already been issued a store credit or refund, you will be responsible for any new shipping costs on additional orders.

Feel free to email our customer service representative at customerservice@shopdylans.com with any questions pertaining to your order.

We look forward to being of service to you.